First on Scene Training Limited
Quality Objectives



The Company has established a Quality Management System (QMS), the purpose of which is to ensure that the Company satisfies its customers and supplies products and services that meet their requirements.

The system is designed to ensure compliance with:

The requirements of ISO 9001:2015.

The system has been authorised by the Top Management of the Company.

Support for its implementation and compliance with its procedures and policies is a condition of employment for all employees.

QMS Scope

The scope of First on Scene’s QMS encompasses:

People: All employees & third party stakeholders

Products and Services: All products and services associated with and resulting from its operations

Processes: All internal business support processes and customer service processes.

Our quality and compliance objectives for 2020/21 are to continue to:

  •  Maintain an up to date Quality Management System and operate in line with the policies and procedures, in accordance with the requirements of ISO 9001:2015.
  •  Effectively identify, analyse and monitor risks and opportunities and implement appropriate contingency/action plans to minimise risks and seek to maximise opportunities.
  •  Monitor and review operational performance throughout all parts of the business using Key Performance Indicators.
  •  Highlight potential problems and identify areas for improvement within our systems, processes and procedures using our Improvement Forms system.
  •  Maintain compliance with relevant Awarding Organisations for the delivery of regulated qualifications.
  •  Periodically monitor information relating to customer perception using a variety of methods such as, social media, comments/feedback, satisfaction surveys etc.
  •  Provide effective internal communications and training appropriate to individuals and teams.
  •  Review staff satisfaction, performance and absences, through one to one meetings, appraisals and staff surveys.
  •  Identify individual staff development or training needs, facilitate appropriate training or support development and measure the effectiveness of the training through review.


Statement of Applicability

All clauses of ISO 9001:2015 are applicable except:


Clause     Measurement traceability

Justification     The Company do not own or operate any equipment used for measuring or that requires calibration.

"I have been using First on Scene for all our First Aid training for the past 4 years. I find them efficient, reliable and professional. First on Scene are able to make the training ‘come alive’ as their trainers have years of real life experience." Hazel Archer RGN, DIP HE (OH), Occupational Health Manager at Greggs
"The feedback I get from my team is always extremely positive and the trainers manage to inject some humour into what can be a very dull subject as I always hear laughing coming from the training room! I would definitely recommend First on Scene Training as your first aid training provider!" Emma Vithlani, Mind
"First on Scene are excellent trainers of First Aid needs. The team regularly trains the First Aiders in the RSPB Northern Region and the service that they provide is second to none." Craig Hartley, Visitor Operations Manager at RSPB
"First on Scene’s training was excellent and the feedback from the clinical and admin staff was extremely positive." Maria Lawton, Practice Manager at Hall Green Surgery
"First on Scene are always very polite on the phone and extremely helpful when we have queries. I find their services very efficient with joining instructions coming minutes after putting the phone down. I would definitely recommend First on Scene and will continue to use their service for any first aid training in the future." Danielle Hunt, Learning & Development Coordinator at Leeds Building Society