FAQs

Have a question? We've most likely answered it before. Scroll down to find the answers to our most frequently asked questions.

FAQs

You must give a minimum of 2 weeks’ notice in writing if you need to cancel (or transfer) a booking.   Please note that unfortunately cancellations / transfers cannot be accepted over the phone.  Please refer to our Terms and Conditions here for our full cancellation policy.  

You must attend the full course to gain certification. Delegates arriving late may be turned away at the instructor’s discretion – the full course fee will remain payable in this event. Please telephone us on 0845 5191 999 if there are any problems of this nature.

As the majority of our courses lead to a regulated qualification, all delegates are required to bring photographic identification (such as a passport or driving licence) when attending a course.

The dress code for courses is casual - students are advised to wear trousers or jeans (not skirts or dresses) due to the practical nature of many courses. If you have long hair it may be helpful to bring something to tie it back (although this is not essential).

If a delegate feels that changes may be needed to a course or its assessment because of a disability, please inform us as soon as possible.  Ideally this should be prior to booking in order to allow us enough time to assess these considerations and implement any adjustments.

Delegates need a good understanding of spoken English to complete our courses. Delegates are permitted to bring a bilingual dictionary into assessments, however mobile phones are not allowed.  If a translator is required, please call us for advice.

"I have been using First on Scene for all our First Aid training for the past 4 years. I find them efficient, reliable and professional. First on Scene are able to make the training ‘come alive’ as their trainers have years of real life experience." Hazel Archer RGN, DIP HE (OH), Occupational Health Manager at Greggs
"The feedback I get from my team is always extremely positive and the trainers manage to inject some humour into what can be a very dull subject as I always hear laughing coming from the training room! I would definitely recommend First on Scene Training as your first aid training provider!" Emma Vithlani, Mind
"First on Scene are excellent trainers of First Aid needs. The team regularly trains the First Aiders in the RSPB Northern Region and the service that they provide is second to none." Craig Hartley, Visitor Operations Manager at RSPB
"First on Scene’s training was excellent and the feedback from the clinical and admin staff was extremely positive." Maria Lawton, Practice Manager at Hall Green Surgery
"First on Scene are always very polite on the phone and extremely helpful when we have queries. I find their services very efficient with joining instructions coming minutes after putting the phone down. I would definitely recommend First on Scene and will continue to use their service for any first aid training in the future." Danielle Hunt, Learning & Development Coordinator at Leeds Building Society