27/05/20 – Coronavirus (COVID-19)

First on Scene FAQ & Support ECLAS

This information is superseded by our First on Scene COVID Secure Strategy which can
be found here: www.firstonscene.co.uk/covid-secure

Coronavirus (COVID-19)

Resumption of First Aid Training

Following the government’s latest announcement regarding the easing
of lockdown measures in England and the proposed move from level 4 to
level 3 on the COVID alert scale, we are planning to resume our
training courses from Monday 15th June.

Please be assured that the highest levels of clinical infection
prevention and control will be in place when we restart.

To help ourcustomers, we have put together a list of Frequently Asked Questions
that will hopefully provide some clarity and be a useful source of
information at this time.

Frequently Asked Questions

How will you make sure the training environment safe for learners?

We will be adhering strictly to standards issued by The First Aid Awarding Organisation Forum and will be following the advice from the Health & Safety Executive (HSE).

To adhere with ‘Social distancing rules’ will be using a
combination of larger training venues and limited class sizes. We
have also implemented a rigorous Ten
Step Plan
to ensure safety in the classroom. All
First on Scene trainers are UK Emergency Service trained in infection
prevention and control and will be closely monitoring these controls.

On all our courses Infection Prevention and Control will now be
taught as the first lesson. This valuable education can be cascaded
to workplaces and families to help prevent the future spread of the

What should I do if my first aid qualification has expired?

The Health and Safety Executive (HSE) has announced an
extension to the validity of all first aid certificates due for
renewal on or after 16th March. These certificates can be extended
until 30th September 2020.
To apply the extension, employers should be able to demonstrate the
steps they have taken to access requalification training and should
arrange this training at the earliest opportunity. See the full HSE
statement here

The Department for Education (DfE) has also indicated it will follow
the same extension period for all Paediatric First Aid certificates.

I had a course booked that is no longer running. What happens next?

We have been directly contacting all customers who had bookings
during this disrupted period. As we anticipate a significant spike in
course bookings following the closure, we will of course prioritise
customers that have been forced to delay their training and will try
to secure alternative dates before the HSEs extension deadline.

Can I train workers that are currently furloughed?

Under the Government’s Coronavirus Job Retention Scheme, employees can
engage in training without affecting their ‘furloughed’ status.
More information can be found here.

Is it possible to arrange essential first aid training before 15th June?

If you require first aid courses over the coming weeks as part of key
worker provision, please contact us directly to discuss the available

Can I arrange 'On Site' group training sessions at this time?

Bookings are now being accepted for 'on site' training courses.
These will however be subject to additional venue requirements and
the availability of our training team.

What if I can’t attend due to illness or self-isolation?

We have introduced additional flexibility to our terms and conditions
to help those who must self-isolate due to COVID-19. The
following amendment to paragraph 7 of our standard terms
and conditions
will apply until 30th September 2020:

learners who are advised by HM Government to self-isolate at
(or who are excluded from the course on the day) will be offered a
place on an alternative course within a three month period of the
original booking. Alternatively, the Customer may send a replacement
delegate to attend the course.  The customer must still notify
FOST in writing to amend or cancel any booking. If a delegate does
not attend a course without giving prior notice in writing, the full
course fee shall remain payable and no refund shall be given.

Further FAQs are likely to be added to this page over the coming