First on Scene’s COVID Secure Strategy

We are open for training!

We will be taking a phased approach to reopening our training courses, with fewer venues and strict safeguards to protect both learners and trainers.
We have identified a number of key venues for open courses, all of which provide ample space to train safely while adhering to social distancing rules.
We are working to gradually reopen all of our training venues or provide alternatives in the immediate vicinity.



How we are making our training COVID Secure

We will be strictly adhering to the standards issued by The First Aid Awarding Organisation Forum and advice from Public Health England and the Health & Safety Executive (HSE).
We are implementing rigorous ‘COVID Secure’ measures to ensure safety in the classroom, this includes:
  • 2 metres social distancing – this will be strictly adhered to at all times and we will be using larger training venues, modified methods of assessment and limited class sizes to ensure this is possible.
  • On arrival, learners will have their temperature checked using an infrared thermometer. Anyone exhibiting COVID-19 symptoms which are a new continuous cough and/or a temperature >37.8°C and/or a loss of taste or smell will be asked to leave the course.
  • All learners will be asked to thoroughly sanitise their hands on arrival. This will be repeated at multiple intervals throughout the course and trainers will have hand sanitizer and 70% alcohol wipes available at all times.
  • Each learner will also be issued with a number of individual items to help ensure their personal safety, including individual manikin face/lung and resuscitation face shield to ensure the safe practice of CPR, a personal supply of bandages, and a face mask.
  • Infection Control and Prevention will be taught as the first lesson on all courses.
All First on Scene trainers are UK Emergency Service trained in infection control and prevention and will be closely monitoring these controls throughout the course.


COVID Classroom   COVID Classroom



Infection Control and Prevention training will now be included as standard on all First on Scene courses

Not only will we be making our classrooms COVID Secure, we will also now be teaching all learners how to ensure maximum infection control in their own environments.
This valuable education can be cascaded to workplaces and families to help prevent the future spread of COVID-19.



Requalification Deadline – 30th September 2020

The Health and Safety Executive (HSE) extended the validity of all first aid certificates due for renewal on or after 16th March.
These certificates will now expire on 30th September 2020 and Requalification training MUST take place before this date for certifications to remain valid. See the full HSE statement here.
The Department for Education (DfE) has extend the validity of all Paediatric First Aid certificates until 25th November 2020.



Can I have courses delivered at my premises?

Yes, our on-site training is available from Monday 15th June 2020. There are new venue requirements for on-site training in order to ensure adequate social distancing and safety for all. Information about these changes can be found in the next section.
Please contact our friendly customer service team if you wish to organise an on-site course at your premises.



On-site training – new requirements

Under the current social distancing rules, all learners must be seated 2 metres apart. Whilst maximum number of learners on a course is still 12, the size of your on-site training room is therefore highly likely to determine the maximum amount of learners we are able to train at your premises.
The maximum amount of learners for your training room must be determined before the course takes place and we have created a Social Distancing for First Aid Training document to help you determine the safe amount. For the safety of the learners and the course tutor, if a large enough space is not available on the day, we may need to limit learner numbers.
The venue should comply with all necessary Health and Safety standards and should be set up in the agreed format prior to the trainer’s arrival.



Can I train workers that are currently furloughed?

Yes. Under the Government’s Coronavirus Job Retention Scheme, employees can engage in training without affecting their ‘furloughed’ status. More information can be found here.



I need to be transferred to a new course date

If you had a booking with us over the disrupted period, we will transfer you onto a new course free of charge.
If we have not managed to contact you to organise a new course date already, then please get in touch with us to arrange this.



What if I can’t attend due to illness or self-isolation?

We have introduced additional flexibility to our terms and conditions to help those who must self-isolate due to COVID-19.
The following amendment to paragraph 7 of our standard terms and conditions will apply until 31st December 2020:
learners who are advised by HM Government to self-isolate at (or who are excluded from the course on the day) will be offered a place on an alternative course within a three month period of the original booking. Alternatively, the Customer may send a replacement delegate to attend the course. The customer must still notify FOST in writing to amend or cancel any booking. If a delegate does not attend a course without giving prior notice in writing, the full course fee shall remain payable and no refund shall be given.



To make a transfer or cancel an existing booking, please contact us:

Our friendly customer service team is available Monday to Friday from 8:30am to 5:00pm on:


03303 11 21 99*

*Due to high call volumes, we encourage customers to book online where possible.




We are now issuing e-certificates. Due to the COVID-19 situation, our Awarding Organisation has changed to issuing e-certificates for all qualifications for the foreseeable future. These will be sent to customers via email on completion of each qualification.  



Additional documents:

Our COVID Venue Risk Assessment
The Screening Questions that our trainers will ask learners



"I have been using First on Scene for all our First Aid training for the past 4 years. I find them efficient, reliable and professional. First on Scene are able to make the training ‘come alive’ as their trainers have years of real life experience." Hazel Archer RGN, DIP HE (OH), Occupational Health Manager at Greggs
"The feedback I get from my team is always extremely positive and the trainers manage to inject some humour into what can be a very dull subject as I always hear laughing coming from the training room! I would definitely recommend First on Scene Training as your first aid training provider!" Emma Vithlani, Mind
"First on Scene are excellent trainers of First Aid needs. The team regularly trains the First Aiders in the RSPB Northern Region and the service that they provide is second to none." Craig Hartley, Visitor Operations Manager at RSPB
"First on Scene’s training was excellent and the feedback from the clinical and admin staff was extremely positive." Maria Lawton, Practice Manager at Hall Green Surgery
"First on Scene are always very polite on the phone and extremely helpful when we have queries. I find their services very efficient with joining instructions coming minutes after putting the phone down. I would definitely recommend First on Scene and will continue to use their service for any first aid training in the future." Danielle Hunt, Learning & Development Coordinator at Leeds Building Society