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First on Scene Training Limited – Quality Objectives

SCOPE AND OBJECTIVES: 2017/18



Scope

The Company has established a Quality Management System (QMS), the purpose of which is to ensure that the Company satisfies its customers and supplies products and services that meet their requirements.

The system is designed to ensure compliance with:

The requirements of ISO 9001:2015.

The system has been authorised by the Top Management of the Company.

Support for its implementation and compliance with its procedures and policies is a condition of employment for all employees.



QMS Scope

The scope of First on Scene’s QMS encompasses:

People: All employees & third party stakeholders

Products and Services: All products and services associated with and resulting from its operations

Processes: All internal business support processes and customer service processes.



Our quality and compliance objectives are:

•    To successfully transition our Quality Management System to meet the requirements of the revised ISO 9001:2015 Standard and achieve updated certification by mid-2017.

•    To effectively identify, analyse and monitor risks and opportunities and implement appropriate contingency/action plans to minimise risks and seek to maximise opportunities.

•    To continue to use Key Performance Indicators throughout all parts of the operation to monitor and review operational performance.

•    To continue the effective use of our Improvement Form procedure to maintain and promote the early identification of potential problems and areas for improvement within our systems, processes and procedures. 

•    To continue to maintain compliance with relevant Awarding Organisations for the delivery of regulated qualifications.

•    To continue to periodically monitor information relating to customer perception using a variety of methods such as, social media, comments/feedback, satisfaction surveys etc. 

•    To continue to provide effective internal communications and training appropriate to individuals and teams.

•    To continue to review staff satisfaction, performance and absences, through one to one meetings, appraisals and staff surveys. 

•    To continue to identify individual staff development or training needs, facilitate appropriate training or support development and measure effectiveness of the training through review.
 


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